Salesforce CEO says it cut 4,000 support jobs - and replaced them with AI Techradar . Mark Benioff looks to social networking for inspiration (Image credit: Future) Salesforce has replaced thousands of workers with agentic AI CEO Marc Benioff said he “need[s] less heads” to clear a backlog Humans still bring valuable creativity, but AI adds efficiency Salesforce CEO Marc Benioff has revealed the company has nearly halved its customer support workforce, replacing thousands of jobs with AI agents. In a podcast interview with Logan Bartlett on YouTube , Benioff brutally stated: “I need less heads,” noting how instead of using human power, Salesforce is now using AI to process around 10,000 leads weekly. Yet in the same interview, Benioff noted a lack of human resources had caused the company to accrue a backlog of 100 million uncalled leads over 26 years. You may like The 45% drop from 9,000 to 5,000 comes as the company’s own AI platform, Agentforce ...